FAQ's

 

SIZING

How do I know what my wrist size I am?

You will need to measure the circumference of your wrist with a measuring tape. The bracelet will need to be up to 3cm bigger from that size so the bracelet sits a little loosely not putting a lot of strain on the elastic cord. 

I am buying a gift and don't know what size to get?

Women are generally our small which is 17cm and medium is 19cm and Men generally are Medium 20cm and Large 22cm 

My bracelet does not fit can I exchange it for another size?

We will happily exchange your item within 14 days of purchase. Please contact us through our Returns and Exchanges form.

I can't see my size as an option. Can you specially make a size for me?

This is absolutely possible . Please contact us on the My Elysian through our contact us form with your request.

SHIPPING

What shipping options are available?

Please refer to the shipping info page of this website.

Do you ship internationally? 

At this stage we don't support international shipping, however that will change soon for selected items only.

DELIVERY ISSUES

Where is my package?

There can be occasional postal delays which may affect your delivery timeframe which unfortunately are beyond our control. Please ensure your delivery address and phone number are correctly entered. You should have received a postal tracking number when your item was shipped, so this will allow you to track the location of your order.

I never received my package what do I do?

When your item was shipped, you should have received the confirmation of the delivery service and tracking number. First check the status of the delivery through the delivery service provider. All of our deliveries require a signature on arrival to help minimise delivery issues. If you have further questions or cannot resolve a delivery issue then please contact My Elysian through our Contact Us page.

JEWELLERY CARE

How do I best care for my piece from My Elysian? 

Remove your bracelet when you sleep, swim and play sports.Be careful with your piece as natural gemstones can be fragile and may crack if not properly cared for. Store your piece in the provided microfibre envelope provided. 

If you purchased sterling silver in your bracelet you may find it may tarnish over time as all 925 silver pieces do.  All you need to do is wipe with a silver cloth and it will restore its shine.

CANDLES

How do I best care for my candles?

Place candle on a stable, heat resistant surface away from flammable objects before lighting. Keep candles out of the reach of children and pets. Allow enough time for the wax to melt completely to the edges of the container to prevent 'Tunneling'.

Never leave a burning candle unattended, be sure to extinguish the candle before leaving the room. Do not carry or move candle while it's burning or wax still melting. Trim the wick to 5mm tall before you relight your candle to keep the wax clean and burning nicely. 

AVOID burning your candle for more then 4 hours at a time. Never let your wick burn down, leaving no less the 1cm of wax in the bottom of container.

Each individual candle is made from Soy wax hand poured.

BOOKMARKS

You may find over time the metal part of your bookmark my look dull. To revive it polish it with a silver cloth and it will restore its shine.